Delivery Terms

Local Delivery Terms and Shipping Fee 

1) Delivery
All Hong Kong orders are shipped by Finlayson, and our logistic team will contact you by phone before each shipment in order to arrange the most appropriate delivery time. Under the special situation, the goods may be shipped by Speedpost by Hong Kong Post. The order will be delivered after the payment had been made.

2) The general delivery time
Monday to Saturday (except Sundays and public holidays)
Delivery time: 09:00-18:00 (Monday to Saturday)
(The final delivery time is according to the shipment schedule arranged by Finlayson.)

3) Delivery Charges
All orders delivered to Hong Kong are eligible for free shipping if the order amount HKD$800 or above. For orders less than HKD$800, additional HKD$80 shipping charge will be applied. Please be noted that the delivery service on PO Box or Islands District is not provided. For details, please refer to Appendix 1.

4) Delivery Time
Upon receipt of your order and payment, Finlayson will arrange the shipment as soon as possible.
For local order, it usually takes around 7 working days for an order to fully process and ready for delivery. If customer needs to re-schedule the delivery time, please contact us at 2408-0088 through customer service hotline at least 3 working days before the scheduled delivery date.

5) Undeliverable Orders
The orders will be returned due to reasons such as unknown delivery address, PO Box or hotel address, unsuccessful delivery, reject the package etc… such package will be returned to our warehouses.
 
For undeliverable order, customer is responsible to pick up the package within 3 months. Otherwise, all goods and payment will not be returned.
 
Appendix 1

Service

Qty(s)

Delivery Fee

Remarks

Local Shipping

Per order

HKD$80

Apply when local order amount below HKD$800

Lifting product up/down the staircase charge

Per product

HKD$50/each floor per product

HKD$50/product/floor (maximum: 10 Floor)

Tsing Ma Bridge charges

Per order

HKD$50

Free tolls for Wednesday and Saturday

Discovery Bay gate charges

Per order

HKD$190 (Wed and Sat)

HKD$240 (Mon, Tue, Thu, Fri; including HK$50 Tsing Ma Bridge Charge)

(Delivery Time: 9:00am to 6:00pm)

 

Ma Wan Gate Charges

Per order

HKD$50

(Delivery Time: 10:00am to 4:00pm)

 

Storage charges

Per order

HKD$100 per month

Free storage for first 2 months starting from the invoice date


Remarks
1) The calculation of free shipping amount is based on the discounted payment amount.
2) For all additional charge (except local delivery $80 paid upon order confirmation), customer must pay it in cash upon arrival.
3) Depending on the on-site environment, customer may need to pay an additional charge for the extra services provided.
4) Customer is required to pay for the additional fee HKD$50/each floor for each piece if the delivery address cannot be reached by lift. (4 steps or above of stairs to reach the lift will be considered as one floor.)